Privacy Policy

Last updated: 02/02/2024

Welcome to Kia Solutions Ltd ("us", "we", or "our"). This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your data. Please read this policy carefully to understand our practices.

1. Information We Collect:1.1 Personal Information:
  • When you register on our platform, we collect your phone number, email ID, region, and, optionally, ID proof for business verification for service providers.
  • ID proof is requested to enhance the credibility of businesses on our platform. It is not mandatory but contributes to a verified profile.
1.2 Transaction Information:
  • We collect information related to services booked on the platform. This includes details of the service provider, service consumer, and the booked service.
1.3 Chat Communications:
  • All communications between service providers and consumers via chat are stored on the Firebase hosting platform for reference and dispute resolution.
2. How We Use Your Information:2.1 Providing Services:
  • Your registration information is used to create and manage your account. ID proof, when provided, contributes to a verified business profile.
2.3 Communication:
  • Chat communications are stored for reference and dispute resolution.
3. Subscription Plans:
  • We offer subscription plans through Google Play Store and Apple App Store. We do not store any card information; transactions are handled securely by these platforms.
3.1 Automatic Renewal of Subscriptions:
  • Paid subscriptions are billed on a monthly basis. Subscription renewal is automatic unless canceled before the billing cycle. You can manage and cancel subscriptions through your Google Play Store or Apple App Store account settings.
4. Data Security:
  • Your data security is paramount to us. We leverage the robust security infrastructure and best practices provided by our hosting platform to ensure the confidentiality and integrity of your information.
5. Business Understanding and Risk Assessment:5.1 Purpose of Additional Information:
  • We collect certain additional information from service providers, such as business registration, insurance details, and skills certification, to understand the nature of their business and assess associated risks.
5.2 Risk Mitigation:
  • This information aids in mitigating potential risks by ensuring that service providers on our platform meet certain criteria, such as possessing the required skills and maintaining appropriate insurance coverage.
5.3 Consumer Safety and Trust:
  • This information contributes to creating a safe and trustworthy environment for service consumers by facilitating informed decisions when choosing service providers.
5.4 Confidentiality:
  • The additional information collected is treated with the utmost confidentiality and is not shared with third parties without the explicit consent of the service provider, unless required by law.
5.5 User Consent:
  • By using our platform, service providers consent to the collection and processing of additional information for the stated purposes outlined in this Privacy Policy.
6. Photo Uploads:6.1 User-Generated Content:
  • Service providers and consumers may upload photos related to tasks, jobs, or services on the platform.
6.2 Usage of Uploaded Photos:
  • Uploaded photos are used solely for the purpose of providing and enhancing the services on our platform. We do not use or share these photos for marketing purposes without explicit consent.
6.3 Retention and Deletion:
  • Uploaded photos may be retained for a specific period required for the provision of services, reference, and dispute resolution. Users can request the deletion of their uploaded photos by contacting us at [contact@email.com].
6.4 Public Visibility:
  • Depending on the nature of the service, uploaded photos may be visible to other users involved in the same task or job.
7. Additional Information:7.1 Third-Party Services:
  • Our platform may integrate with third-party services for additional functionalities. Please review the privacy policies of these services for information on their data handling practices.
7.2 Legal Compliance:
  • We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.
8. Your Choices:
  • You can update or delete your account information at any time. ID proof submission is optional; you may choose not to provide it.
9. Updates to This Privacy Policy:
  • We may update this Privacy Policy periodically. Check the "Last updated" date at the top for the latest version.
10. Contact Us:
  • If you have questions or concerns about this Privacy Policy, please contact us at contact@servicehub.co.nz.
By using our services, you agree to the terms of this Privacy Policy.
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